Frequently Asked Questions
Everything you need to know about shopping, payments, and delivery at SAAMBROS Pakistan.
1. What are your delivery charges across Pakistan?
We charge a flat delivery fee of Rs. 310 on orders below Rs. 5,000. Any order with a subtotal of Rs. 5,000 or above qualifies for 100% FREE DELIVERY nationwide.
2. Why is there a 10% Advance Payment requirement for orders of Rs. 3,000+?
To protect against courier return-to-origin (RTO) expenses and fraudulent fake orders on high-value gadgets, we require a 10% advance deposit via Easypaisa, JazzCash, or Bank Transfer for orders of Rs. 3,000 and above. The remaining 90% is collected via Cash on Delivery (COD) by the courier rider at your doorstep. Orders under Rs. 3,000 are eligible for 100% Cash on Delivery.
3. How long does shipping take?
Orders are typically dispatched within 24 hours of confirmation. Delivery takes 2 to 3 working days for major cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan) and 3 to 4 working days for other towns and rural areas via TCS and Trax logistics.
4. How does the 7-Day Replacement Warranty work?
If you receive a defective unit or an item that has manufacturing issues, you have 7 calendar days from the date of delivery to notify us on WhatsApp (+92 300 1234567). We will test and arrange a free replacement unit for you.
5. How can I track my parcel?
You can track your order anytime by visiting our Account & Tracking Page. Once dispatched, you will also receive an SMS and WhatsApp message with your courier tracking number.
Still have questions?
Our customer care agents are available on WhatsApp to answer your specific questions.
Chat on WhatsApp (0300 1234567) →